Support Center
Quick Support Guide
Find answers to common questions and get the help you need to make the most of FitCheck.
Frequently Asked Questions
How does FitCheck analyze my outfits?
FitCheck uses advanced AI technology from leading providers including OpenAI, Claude, xAI, and Azure to analyze your outfits and provide personalized recommendations. Your photos are processed securely and automatically deleted after analysis.
Is my data secure?
Yes! All photos and personal information are encrypted and securely stored. Photos are only temporarily stored for analysis and automatically deleted afterward. We never use your photos for AI training.
How accurate are the recommendations?
Our AI-powered recommendations are highly accurate and continuously improving. However, they should be used as guidance rather than absolute rules. Fashion is personal, and we encourage you to use our suggestions as inspiration.
What if I'm having technical issues?
- Ensure you have the latest version of the app
- Check your internet connection
- Try closing and reopening the app
- Contact support if issues persist
Premium Support
Premium users receive priority support with response times under 12 hours. Our dedicated team is here to help you make the most of your FitCheck experience.
Contact Methods
- Email Support: For detailed questions and account-specific issues
- In-App Help: Quick access to guides and FAQs
- Social Media: Follow us for updates and tips
Get in Touch
Our support team is available 24/7 to help you with any questions or concerns.
Email: support@wegalabs.com
Response Time: Within 24 hours (12 hours for premium users)